Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all in-app purchases, subscriptions, and paid digital features offered by OrbitApps Technologies LLP within Yaylo - Men’s Social App. All payments are processed securely through Google Play Billing; we do not store your card or payment details.

Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.

1. Open the Google Play Store app on your device.
2. Tap your profile icon → Payments & subscriptions → Subscriptions.
3. Select Yaylo and tap Cancel subscription.

After cancellation, you will retain access to premium features until the end of the current billing period. Deleting the app or your account does not automatically cancel a Google Play subscription.

• You were charged more than once for the same purchase (duplicate charge).
• You were charged but the purchased feature was never delivered to your account.
• A technical error on our side prevented you from using a paid feature for a substantial period.
• An unauthorised transaction was made on your account (reported within 48 hours).
• A subscription renewed after a valid cancellation request.

• Partially used subscription periods, except where required by law.
• Consumable digital items (e.g., boosts) that have already been used.
• Change of mind after the feature has been delivered and used.
• Accounts suspended or terminated for violating our Terms & Conditions.

You can request a refund through either of these channels:

1. Google Play: Within 48 hours of purchase, visit Google Play order history, select the Yaylo purchase, and choose Request a refund. Requests after 48 hours should be sent to us directly.
2. Email: Write to lookzonsupport@gmail.com with the subject "Refund Request" and include your registered email, the Google Play order ID (starts with GPA.), purchase date, and reason for the request.

We acknowledge refund requests within 48 hours. Approved refunds are processed within 5–7 business days, in accordance with Indian consumer protection norms (Consumer Protection Act, 2019 and E-Commerce Rules, 2020). Refunds are issued to the original payment method via Google Play. Your bank or payment provider may take additional time to reflect the credit.

For billing questions or disputes, contact OrbitApps Technologies LLP, Koramangala, Bengaluru, Karnataka, India at lookzonsupport@gmail.com.